Reviews - Page 53 - Honest-1 Auto Care Ormond Beach

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Robert Mcgruder

1/18/2018

1

I used to love this place. Their name really rang true. Until recently when i brought my truck in to a appointment for a diagnoses for a ticking sound. Upon scheduling my appointment i told them that my alternator is failing. 45 minutes later they come to me and tell me my alternator is bad... something that i informed the clerk to beforehand. They didn't charge me for the fee yet they didn't do the task i brought my truck in for even though i insisted to pay for a waste of my time. End result a lost customer and a waste of gas.

Mr McGruder, We are very sorry that you were not happy with our service at your last visit. You were absolutely right the alternator was bad so your diagnosis was right on. Our testing confirmed exactly what you said and as you stated, we did not charge you for our diagnostic time. We wanted to make sure we did the right repair to solve your vehicle's problem. As a quality check , we also always diagnose a vehicle before we do any service work on it. Once we work on a vehicle, we own the results so we have to get it right the first time. Dennis our Center Manager will reach out to you to see what else we can do. We appreciate your support and business in the past and hope we see you in the future. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach

Ivan Arsenault

1/5/2018

5

Im a regular & just want to say Thank you for your Honest 1-Honest to God service and Overall proud American business! You guys are the BEST!!! ❤️ These Guys!! 👍

Ivan, Thank you for the kind review. We are proud to service our customers. We look forward to seeing you again. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach

Yunn Liu

1/5/2018

5

Honest-1 has never disappointed. Their staff are competent and trustworthy. I was hungry and waiting on an AC fix once and they let me eat a pizza in the lobby.

Yunn, We are happy to have you eat pizza in our lobby. AND we will give you free beverages to wash it down. Though it did make us hungry as well. :) Thanks for visiting and we look forward to seeing you again. H1 Team

- Honest-1 Auto Care Ormond Beach

Mark A

12/28/2017

5

I have used them for oil changes, tire rotation & brake repair. They have done a great job at good prices. They are straightforward and don't try to 'add on' any unnecessary repairs. Will keep coming back!

Mark, we appreciate you coming in and writing the review. Thanks. We are a full service shop so we are always happy to handle any issue you have with your car. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach

Judy S.

12/27/2017

5

Fast, courteous and efficient service for getting a battery checked and replaced. I learned about this service center through the Ladies' nights educational classes at this shop and I definitely will be back when I need service again. Thank you for great service!

Judy, thank you for coming to our Ladies night out. We try to make them fun and informative. We have another on Jan 25th so please come out again. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach

Bonnie Philbrick

12/22/2017

5

I was a walk-in. They advised of the time it would take and were finished well before expected. HIGHLY recommend this location, staff are courteous and friendly, facilities are very clean - even the bathrooms! Prices for service/parts are reasonable and they don't try to sell you what the car doesn't need.

Thank you for coming in Bonnie. Although setting an appointment may be the ideal move when in need of service. We will always accept walk-ins and do our best to have you back on the road quickly and safely. Thank you again and we look forward to seeing you again! H1 Team

- Honest-1 Auto Care Ormond Beach

Bonnie Philbrick

12/22/2017

5

I was a walk-in, they advised how long the wait would be and were done earlier than expected. HIGHLY recommend this location, staff is courteous and friendly, facilities are very clean - even the bathroom! Prices are excellent and no pushing to have something done if not needed.

Bonnie, We really appreciate you visiting our store. We pride our selves on having top of the line facilities and no pressure sales. We will always do a thorough inspection, actually take a customer to the car to see what if anything was found and then back away. Our customers decide what if anything they want done. Again thanks and we look forward to seeing you again. Happy New Years, H1 Team

- Honest-1 Auto Care Ormond Beach

Matt Klippel

12/20/2017

5

Great experience. Ben was professional and efficient and provided an honest recommendation on how to solve the issue.

Matt, Thanks for taking time to do a review and so glad that Ben was able to help you. We look forward to seeing you again. All the best, H1 team

- Honest-1 Auto Care Ormond Beach

Angelita Lingard

12/19/2017

5

I had a break concern and not only did they find the problem but upgraded my parts free of charge to make sure it didn't happen again. Ben was awsome!!

Angelita. Thanks for the visiting us and for the review. Ben does a great job of working with our customers so only what is really needed is done and then at the best possible price. Glad you were happy. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach

Paula French

12/19/2017

5

Honest 1 truly is the best. Fast dependable and above all HONEST. Thanks so much