Ormond Beach Auto Repair

Andrew, Thanks for coming in and meeting Mike and the rest of the team. We do a very through health inspection so we appreciate the opportunity to check your car to make sure your long trip goes well. Nothing more frustrating that car issues when you are out of town. Safe travels and we look forward to seeing you after your trip. H1 Team

James, Thanks for allowing us to service your auto and for taking time to write us a review. We look forward to seeing you again. All the best, H1 Team

Mr. Gholson...We apologize we could not get you into the shop quicker. You came in at just the wrong time. As you saw in our lobby, we had numerous people waiting and every tech was working on one of their cars. We promised that the next car we took into our shop would be yours and it would be about 30 minutes wait. We had made completion promises to the waiting customers and could not go back on the promises to them. We understand about being from out of town and needing to get on the road again. We are one of two AAA certified shops in the area and a high percentage of those cars are in the same situation, on vacation and needing immediate repairs. Like your car, we push them to the first available tech to get them back on the road. We apologize profusely for the wait and we wish you well on the rest of your trip. All the best, H1 Team

Amber, We appreciate you coming in and allowing us to service your car. We also appreciate the feedback on the airwick plug in. We have one in the bathroom so will see what caused it to be so strong smelling. Sharon, the co-owner, is allergenic to fragrances so she is very critical to any and all smells in our shop. As you noted, the store (and the shop) is super clean due to her guidinance. It is never, ever dirty. We look forward to seeing you again. All the best, H1 Team

Mr. Bullshark, We do not have your name in our system and we had not had any customer issues recently to warrant a one star review so this review is a surprise. If this is a real review, PLEASE give us a call. We would like to hear from you to understand your concerns. We saw you posted 12 reviews yesterday, with 1 star reviews to both us and to John Hall Chevrolet. Excuse our sharp response but we take the feedback we receive VERY seriously and we have been the victim of a few reviewers just pushing out reviews to reach certain guide levels within Google. We do hope to hear from you. All the best, H1 Team

Marion, We appreciate you coming in to see us and glad you were impressed with our shop. We don't want to be the dirty old gas station garage so we will always be well decorated and clean. Even the working shop area is clean. It is a mental attitude with us, if things are clean and organized, good work will flow from it. THANKS again and we look forward to seeing you in the future. All the best, H1 Team

Elisabeth, this is a tough response for us to write. We always want to talk to our customers and to make sure they are satisfied and correct any issue. In this case, when a customer (your SO) threatens one of our employees with assault over the phone, we back away not to inflame the situation. Thus we will give you our response here. As you know, your Significant Other had personally worked on the brakes and there was a lingering problem he thought a brake flush would correct the issue. Also the ABS light was on. We said we run several diagnostic tests to determine the root issue and we would get back to him with our results. After we did our testing, the ABS and braking issues were electrical, not mechanical and doing a brake flush would have been an unnecessary expense. Thus, we never pulled the wheels off and thus had no reason to check how tight the lug nuts were. When we pull off a wheel, a second tech must check the work of the first tech and they take pictures of the torque applied as a safety measure. Any loose nuts were previous work done. We recommended an engine control module which was declined. We apologize for any confusion on when the GMC would be ready. We own that communication gap. We wish you the best with your vehicle. H1 Team

Daniel, we appreciate you coming to Honest-1 and we are thrilled to be of service. Thanks for the kind remarks and we look forward to seeing you in the future. All the best, H1 Team

Freebird..we are are truly sorry about a rude telephone response. Our team is really customer focused so that is way out of character. We do not have a freebird in our system so we have no way to contact you. We see that 20 of your last 23 reviews are 1 star reviews with many happening on the same day so we are not sure if this is a fake profile or not. If not, we would love to hear from you and apologize real time. Please call and ask for Dennis, All the best, H1 Team